What to do if my Clarisonic isn’t working?
Troubleshooting a Non-Working Electric Facial Cleanser
Are you frustrated because your electric facial cleanser suddenly stopped working? Don’t worry! In this blog post, we’ll guide you through a step-by-step troubleshooting process to hopefully get your cleanser up and running again. This guide is specifically for the rechargeable Clarisonic electric facial cleanser.
1. Check the Power Source
- Inspect the Charging Cable: Examine the charging cable for any visible damage, such as frayed wires or a bent plug. A damaged cable can prevent the device from charging properly. If you notice any issues, try using another charging cable that is compatible with your Clarisonic cleanser.
- Test the Charging Port: Make sure the charging port on the cleanser is clean and free of debris. Sometimes, dust or lint can accumulate in the port, hindering the connection. You can use a small, soft brush or compressed air to gently clean it.
- Try a Different Power Outlet: Plug the charger into a different power outlet to rule out the possibility of a faulty outlet. If the outlet has a switch, ensure it is turned on.
2. Check for Physical Damage
- Look for Cracks or Breaks: Carefully examine the body of the electric facial cleanser for any obvious cracks or breaks. Water damage could also be the culprit, especially if the device is designed for use in the bathroom. If you suspect water has seeped in, let the cleanser dry completely in a well-ventilated area before attempting to use it again.
- Inspect the Brush Head: The brush head might be the problem. Ensure it is properly attached to the device. If it’s loose, try tightening it. Additionally, check for any hair or debris stuck in the brush head, as this could impede its rotation.
3. Reset the Device
- Refer to the User Manual: Some electric facial cleansers have a reset function. Check the user manual of your Clarisonic cleanser to see if your model has this feature and how to perform a reset. Usually, this involves holding down a combination of buttons for a certain period.
4. Contact Customer Service
- Warranty Information: If you’ve tried all the above steps and the electric facial cleanser still isn’t working, check if it’s still under warranty. The manufacturer provides a warranty period during which faulty products are repaired or replaced.
- Contact the Manufacturer: You can reach out to Clarisonic’s customer service through their official after – sales website at www.clarisonic.online. The specific link for after – sales contact is: https://www.clarisonic.online/contact-us-after-sales/. Describe the problem in detail to the customer service representatives, including the troubleshooting steps you’ve already taken.
Further troubleshooting steps will be provided or repair or replacement will be scheduled.